1. Purpose
This SLA defines the limited access and support for the decommissioned Moodle/OpenLMS system, maintained by ITS for historical reference only.
2. Scope of Access
- Access is restricted to up to ten (10) named individuals as approved by the CIO or CISO.
- Approved use cases:
- Accreditation documentation
- Grade disputes
- Retrieval of legacy course content
- Users must access the system using a Norwich-managed device connected to the Norwich network or VPN.
- Access requests must be submitted via https://its.norwich.edu and must include justification based on need-to-know.
3. Access Management
- Access is provisioned manually by ITS upon approval.
- Access does not expire automatically but may be revoked at any time.
- Users must comply with the university's Acceptable Use Policy and FERPA regulations.
4. Support
- Support is limited to login issues only.
- ITS will not extract data from the system.
- No troubleshooting or error resolution will be provided.
- Support will be provided on a best-effort basis by the Systems and Architecture team.
5. System Availability and Maintenance
- The system is hosted on a virtual machine.
- Access is on a best-effort basis. There are no uptime guarantees.
- No regular maintenance, upgrades, or enhancements will be performed.
6. Data Handling
- Users may download content only to Norwich-managed devices.
- Interaction with the system is allowed, but changes are not guaranteed to persist.
- No backups will be performed.
- Data recovery is not guaranteed.
7. Security
- Access is secured by username and password.
- No multi-factor authentication is enabled.
- No logging or audit trails are maintained.
8. Ownership and Governance
- The system is owned and managed by the ITS department.
- A formal decommissioning plan is in development.
- The SLA affirms that no updates or enhancements will be made.