Body
If you encounter an issue where your iPad is not functioning properly, it may be necessary to force a hard restart of your iPad. Follow the steps below to perform this action. Please be advised to only do this if instructed by a User Support Technician.
Gen 7 or 8 (Has a Home button)
- On your iPad, press down the lock button and the home button at the same time for 20 seconds.
- If done correctly, your screen will darken and you will see a white Apple logo pop up after a few seconds. This is your iPad resetting itself.
- Once complete, your iPad will open up back to your Lock Screen.
Gen 9 or above
Follow the directions found here