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Problem
Faculty are unable to unzip files from students that were downloaded from a NUoodle assignment.
The zip file was created and sent to a Windows or Apple computer, but unzipping it produces an error message and no files or folders were unzipped.
Response
After an online meeting with a faculty member in which we were troubleshooting the problem, we came up with the following.
- The faculty member cleared their cache and cookies for the last 7 days and that fixed the issue.
- Using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox, you can quickly clear your cache with a keyboard shortcut. While using your browser, press Ctrl+Shift+Delete keys simultaneously on the keyboard to open the appropriate window. Remember to close the browser and restart it after clearing the cache and cookies.
- Chrome incognito mode and Firefox private browsing.
For background information on what incognito browsing is and is not, here is a good link if you are interested.
Also, computer users should periodically check to make sure they are always using the most up-to-date browser version.
If following these steps does not solve the problem, please respond to this ticket to reopen it.