Troubleshooting: Print Deploy on Norwich-Owned Computers

This article will assist users in troubleshooting the Print Deploy client on their Norwich-managed computers. This article is for Norwich-managed Windows and Apple computers only, not for personal devices.

Verify Printers Are Installed

1. Find the Print Deploy icon
   • Windows: The print Deploy icon will be in the lower right-hand side of the screen, near the clock. It is often hidden. If you click the up arrow at the left of the cluster of icons, it should be in there.
   • MacOS: The Print Deploy icon should be in your Menu Bar at the top of the screen. You may need to press the Option key and click other icons to move them, then reveal the green icon. 
2. Choose "View My Printers"
3. Any printers installed will be listed on this page.
4. If the printer you want is missing, click "Add Printers" on the left-hand sidebar and search for it.
5. Click the "Install" button to install it.