How to Find Your Computer's MAC Address

Windows

• Click the Start Menu Button in the lower left
• Your cursor will already be in the search box. Type "cmd" and press Enter.
• When the Command Line opens, type:

ipconfig /all

• Press Enter.
• Look for the MAC address you want to use. It will display information about every adapter connected to your computer.
• The Physical Address is the MAC address.
• If you're not sure which Physical Address you need, you can always take a screenshot and attach it to your ticket using the Attachment field.

macOS

• Click the Apple button in the upper left corner.
• Select System Preferences, or System Settings on MacOS Ventura or higher.
• Click Network.
• On the left, be sure to select the connection you are currently using. It will have a green circle next to it.
• Click the Advanced button in the lower right.
• Click the Hardware tab.
• The MAC address will be listed at the top.