13-JUN-2025
Beyond the steps required by HR to onboard a new employee successfully, there are other considerations for those employees you will have to plan for with Norwich IT. The SOP agreed upon between IT and HR is that Norwich’s accounts system automatically creates the new employee’s account and activates them seven days prior to their first scheduled day of work in Banner.
One of the steps in the HR onboarding document is the following;
Prepare the employee’s physical workspace if working on campus. Submit a ticket with IT for the employee’s computer, phone number assigned, and access to important systems.
Please understand that you may be able to make requests for those employees before they have an account. In those cases, the ticket may be put on hold until the employee has an object (account) for IT to start assigning roles and hardware.
When you make a request for hard work for a new employee, things you need to consider. To appropriately submit the request, do not send an email or submit a generic ticket. The proper way to request Account Creation and Modification is a service request in TDX.
The current Norwich SOP is that new employees receive similar hardware to that which was in use by the person in the position previously. Position vacant for a year, do not qualify for hardware, and the department would have to purchase new hardware for that role. New positions in a department would also require the purchase of new hardware for that position. Currently, Norwich IT defaults to the Latitude series of Dell portables as the primary computer for all positions. If your employee requires more processing power or prefers a different OS than what was in use, there would be a requirement for a new purchase.
To submit requests for hardware deployment and resource permissions for the new employee, and for the fastest turnaround of those requests, please follow the steps below.
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Complete authentication to the Norwich SSO portal.
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Click on the Norwich ITS Services button.
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Click on the search window in the upper right and type, “Account Creation...” The Service ticket associated with this process will appear in the drop-down menu of items available to you. Please click on it.
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On the new page that opens, click “Request service” on the upper right.
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The information you will need to complete the ticket fully includes the following;
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The Requester- By default, as you submit the ticket, the request will default to you. If you are submitting the request on behalf of your manager or other members of your department, please enter their name.
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The name of the person needing access is required. This may not allow you to enter the new employee’s name, depending on how early you make the request. If they do not have an active account yet, they will not be available in this database field, and you should substitute your own.
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Please check all resources they will need in the next section. Please do not check all of them if they do not need all of them. Select only those items that they will need. Certainly, as this article is about Hardware requests, you should check “Tech Equipment.”
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The next box, Requested Permissions, would apply to Banner, Argos, and OnBase items mostly. You could make requests for permissions that align with other employees in specific roles.
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The next section, description, should include the information about who the new employee is replacing, or if the position is new. Where will their office be? What their preference is in hardware, if there is one. What specific phone number should the new employee have, and what access to phone queues is needed? If the employee is remote, what would the mailing address be? What additional hardware is needed for them to complete their tasks? Lastly, if you know that there are items for which IT will charge, you should also include the budget number to which the charges will be made.
- After filling out the appropriate data, please add a completion date and click on the submit button.
