Add a Shared Mailbox in Outlook for Windows

17-MAR-2022

Norwich employs Exchange as our mail service.  In Exchange and Office365 group mailboxes for departments can be easily created.  You can check these mailboxes through the Outlook Web App, or add them to your local Outlook app.  The instructions below will guide you on how to add these mailboxes to Outlook on your computer.

1. Click on File just above the Ribbon in Outlook.

2. Click on Account Settings, and then Account settings in the contextual menu that appears.

3. Highlight your account and click on change.

4. Select More Settings at the bottom right.

5. Select the tab labeled Advanced when the window opens first, and then click the button labeled add.

6. Enter the name of the mailbox and click OK.

6. After the name of the mailbox appears click apply at the bottom and restart Outlook.  The mailbox should now be present in your Outlook application.