If you encounter an issue where your iPad is not functioning properly, it may be necessary to force a hard restart of your iPad. Follow the steps below to perform this action. Please be advised to only do this if instructed by a User Support Technician.

Gen 7 or 8 (Has a Home button)

1. On your iPad, press down the lock button and the home button at the same time for 20 seconds.
   
2. If done correctly, your screen will darken and you will see a white Apple logo pop up after a few seconds. This is your iPad resetting itself.
   
3. Once complete, your iPad will open up back to your Lock Screen.
   

Gen 9 or above

Follow the directions found here