Knowledge Base

Categories (13)

Student Resources

Articles related to services and issues that Norwich students may experience. Click 'Sign In' in the top right corner to ensure you see all articles!
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Authentication Resources

Articles related to your Norwich account, multi-factor authentication, and accessing systems
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Accounts and Access

These articles contain information related to management of all aspects of a Norwich account and the access granted to it.
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Device and User Support

Articles related to any physical technology and computing devices and hardware.
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Projects

Articles about projects and project consultations.
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Communication and Collaboration

Technology-enhanced communication, telephony, email, and event support.
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File Storage and Servers

Network shared and personal drives and cloud storage, domain computer management, and backup/recovery.
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Teaching Learning, and Classrooms

Articles related to classroom and learning technology.
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Leaving Norwich University

A collection of Articles to assist you and answer questions when leaving Norwich University
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Secure Computing

Learn about our IT security policies, data integrity, and compliance.
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WiFi and Connectivity

Information about wired and wireless networks.
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ITS Policy

Information Technology Policies
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Service Level Agreements (SLAs)

A Service Level Agreement (SLA) outlines the expected level of service, support, and responsibilities for a specific system or service. It sets clear expectations between the provider (ITS) and the users, including what is supported, who may access the system, and under what conditions.
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