Knowledge Base

Categories (11)

Accounts and Access

These articles contain information about creating and modifying your Norwich Microsoft Account. They also include guides on how to request permissions and access for other users, and changes in account policies.
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Communication and Collaboration

Technology-enhanced communication, telephony, email, and event support.
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Device and User Support

Articles about actions you can take on your computers/devices. These include hardware-related articles and software/application-related articles.
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File Storage and Servers

Network shared and personal drives and cloud storage, domain computer management, and backup/recovery.
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Leaving Norwich University

A collection of Articles to assist you and answer questions when leaving Norwich University
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Projects

Articles about projects and project consultations.
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Secure Computing

Learn about our IT security policies, data integrity, and compliance.
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Teaching Learning, and Classrooms

Instructional technologies, tools, and resources directly supporting teaching and learning both in the classroom and remotely.
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WiFi and Connectivity

Information about wired and wireless networks.
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ITS Policy

Information Technology Policies
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Service Level Agreements (SLAs)

A Service Level Agreement (SLA) outlines the expected level of service, support, and responsibilities for a specific system or service. It sets clear expectations between the provider (ITS) and the users, including what is supported, who may access the system, and under what conditions.
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